While the casino is considered pretty much a non-smoking casino, there are rooms on the perimeter where one can go and have a cigarette. The first thing you notice upon entering the Del Lago casino is the clean, fresh smell. I have visited this casino on a number of occasions so this will be somewhat of an aggregate of the visits. Del Lago Casino has so much to learn about the Casino World.

Their FREE PLAY really SUCKS! You spend thousands a week and get $20-$30 in Free Play. As far as being treated there, there are many very RUDE employees who treat their customers like dirt. Unless you have lots of money to lose, Del Lago Casino is NOT a place to play slot machines. I can see the results in my winnings now. Please take my advice as I have literally spent over $100,000 in playing slots at Del Lago Casino since they opened in 2017 and have finally wised up and go mainly to Indian Casinos now. They pay a fair amount in payouts and don't ROB YOU. If you are looking for a Casino that pays, then go to an Indian run Casino. Even if you play one slot machine for over $1,000 (which I have done several times) you are Not going to win 10% of your money back. I believe that it is run by modern day 'Mafia type' Crooks. When promotions give you negative feed back then it is an epic fail.ĭel Lago Casino has the WORST Slot Machine Payouts in New York State. Need to find better people to run your promotions. Once people found out the promotional item was gone they left and many left saying they wouldn't be back. By the way they will respond to this review by saying they care but this is just fluff. Go elsewhere and don't be suckered in to the free promotions. Should have never gone I have casinos near my that are owed by Indians that do a way better job.

You can't just pick up a dessert you have to wait to have someone get it for you because it is behind glass. The lamps they use dry up the food and make such things as the crab ragoons hard to eat. Buffet was buy one get one but the food was less to be desired. I did win at the casino but the games are boring and lack any fun. If you have a job you won' be able to get the free offers because they are gone by the time you get out of work. Asked players club all they said is read the fine print about limited quantities. They know how many bags they order and how many people the offer is sent out to. All they offer is a $10.00 free play in it's places. No email or notice when you walk in that they ran out. Went for a treat for my mothers 75th Birthday while at the Casino I had an offer for a free cooler bag but what a surprise they ran out.

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